Clear terms.
Good bowls.
Terms and conditions for Nudog’s UAE online store, covering orders, subscriptions and customer support.
UAE · AED pricing
1. About Nudog
Nudog is operated by Nu Pet Food LLC SOC, Ras Al Khor Industrial Second, Smark 2, Office 3-45, Dubai, United Arab Emirates. For general enquiries, email info@nudog.com. For order support, email support@nudog.com.
2. Scope and agreement
These terms cover use of the Nudog online store and purchases for delivery within the UAE. Please read them together with the product information, delivery policy and privacy policy before ordering. By placing an order, you agree to the terms presented when you purchase. Mandatory UAE consumer rights take priority over any conflicting provision.
3. Your details and account
You must have legal capacity to enter into a purchase agreement and provide accurate billing, delivery and contact information. Keep account credentials confidential and tell us promptly about suspected unauthorised access. You must be authorised to use the payment method supplied.
4. Products and availability
Review the selected recipe, ingredients, pack size and feeding information before purchase. Products are subject to availability. Packaging may change; a new design does not change the recipe unless the product information states otherwise. We will not substitute a materially different product without your agreement.
5. Prices, taxes and payment
Prices are shown in UAE dirhams (AED). The total price, applicable taxes and any other agreed charges will be displayed before payment. We will provide an order invoice. Payment methods available at checkout may vary. We will not add charges after purchase without a lawful basis and, where required, your agreement. Standard UAE shipping is free on orders of AED 150 or more after discounts; AED 20 below. The same threshold applies to each subscription delivery. Final charges are displayed before payment.
6. Placing and accepting an order
Sending a message is an order request, not acceptance. Nudog must confirm availability, total, delivery and payment before your order is agreed.
7. UAE delivery
Delivery options, charges and estimated timing are shown before purchase. Follow tracking updates and ensure someone can receive the order. Tell us promptly about address errors, missing parcels or delivery issues. Delivery estimates are not guarantees, but your statutory rights for non-delivery or qualifying delays remain unaffected. Refer to our delivery information for the current arrangements.
8. Changing or cancelling an order
Contact support@nudog.com as soon as possible if you need to amend or cancel a one-off order. We will confirm whether this is possible before dispatch. Once an order has been dispatched, changes may no longer be available. This does not limit cancellation, return or refund rights available under UAE law.
9. Subscriptions and recurring payments
Request a regular food arrangement with 15% subscription pricing. Nudog confirms delivery, payment and change terms directly; no automatic billing is created on this site. Contact Nudog for recipe, schedule, skip, pause or cancellation requests. The team confirms change deadlines before you commit.
10. Offers and voucher codes
Promotions have their own eligibility rules, expiry dates and exclusions, displayed with the offer. A first-order offer applies only when its stated conditions are met. Discounts cannot be combined unless expressly permitted. Confirm that a voucher has been accepted in the checkout total before paying. Offers are subject to the eligibility and exclusions shown.
11. Damaged, incorrect or unsuitable goods
If goods arrive damaged, defective, incomplete or materially different from their description, contact our support team promptly with your order number and details. Photographs and packaging can help us investigate, where available. We will assess the issue and provide the remedy required by applicable UAE law, including a return, replacement or refund where appropriate. A request to report promptly does not shorten a statutory claim period.
12. Returns and refunds
Contact us before sending products back so we can explain the appropriate return process. Change-of-mind returns depend on the product, its condition and the applicable policy; opened or used pet food is not ordinarily eligible for a discretionary change-of-mind return because of food safety. This does not remove statutory remedies for defective or non-conforming goods. Where a refund is due, we will confirm the amount and processing details. Bank or payment-provider posting times may vary.
13. Feeding and storage
Follow the recipe’s feeding guide, storage instructions and use-by date. Check ingredients against your dog’s known sensitivities and introduce new food gradually. Provide fresh drinking water. Feeding calculators offer estimates; individual needs vary. Seek veterinary advice about medical conditions or a diet requiring specialist guidance.
14. Privacy and marketing
Our privacy policy explains how information is collected, used and shared. You can choose whether to receive marketing communications and unsubscribe from promotional emails. Necessary order and account communications may still be sent. Newsletter signups, contact messages and stockist enquiries are saved for Nudog to review. Newsletter signup requires marketing consent; contact and stockist messages do not add you to marketing lists. Quick-answer chat is automated from site information and does not send or save messages. For a direct reply, email the Nudog team.
15. Website content and acceptable use
Nudog’s brand, website content and imagery belong to us or our licensors. You may use the website for legitimate shopping and personal reference. Do not misuse the website, interfere with its security, submit fraudulent orders or reproduce protected content commercially without permission.
16. Liability and customer rights
Nothing in these terms excludes or limits liability or customer rights where UAE law does not allow this. We remain responsible for obligations imposed by applicable consumer protection and ecommerce law. If an event outside our reasonable control affects fulfilment, we will communicate with you and provide any remedy required by law.
17. Complaints and governing law
Contact support@nudog.com with your order details so we can try to resolve a complaint. You may also approach the relevant UAE consumer protection authority. These terms are governed by applicable UAE law. Disputes are handled by the competent UAE courts or other authorities with jurisdiction under that law.
18. Changes to these terms
We may update these terms for future transactions. The version presented when you place an order applies to that order, unless a change is required by law or agreed with you. Material subscription changes will be communicated before taking effect.