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Orders & support
Returns & Refunds
We want your dog to love Nudog as much as you do. If something’s not right, here’s how we handle it.
Request help
Contact the existing order-support email with your items, issue and order reference before sending products back. Nudog confirms the applicable return process and any charges.
Damaged or incorrect goods
Keep packaging and photographs where possible. Applicable UAE consumer rights are not limited by this overview.
Storage and opened food
Follow package storage instructions. Opened-food and change-of-mind eligibility must be confirmed with Nudog.
Refunds
Nudog confirms eligibility, method and processing time directly; no unverified refund deadline is promised here.